Unified communications and mobility improve collaboration
The newest changes in unified communications and collaboration technology allow businesses to support expanding trends like mobility and social media in increasing amounts. According to Telecoms.com, these trends are necessary to provide the flexible collaboration tools professionals need in today's workplace.
These trends give professionals a new way to work, according to the news source. Social media can particularly benefit the contact center, giving customers a familiar way to find support. However, with these improvements come increased demands as well. A recent survey found that most consumers that contact a business via Twitter or Facebook expect a quick response, within 2 hours of initial contact. Traditional models of VoIP PBX may not allow the flexibility and growth an IT department needs in order to support these needs.
The cloud, however, may provide for these advanced needs. A cloud phone system that supports UC is not only adaptable, but easily upgraded to support mobile devices and social media endeavors. Cloud-based communications also offer simplified migration and consolidation of services into one easy to access portal, increasing employee productivity.