SUNNYVALE, Calif. – Aug. 18, 2015 – As part of the ShoreTel Connect™ roll-out, ShoreTel® (NASDAQ: SHOR) today announced the integration of advanced CRM applications with deployments of ShoreTel Connect ONSITE™ and ShoreTel Connect CLOUD™. For the ShoreTel Connect roll-out, ShoreTel focused on bringing CRM integrations to the combined onsite and cloud platform, creating feature parity for customers no matter which deployment model they elect to deploy. These CRM integrations bring capabilities such as embedded call control, screen pops, click-to-call, and call activity record correlation with business data.
ShoreTel offers a portfolio of software applications that integrate leading business applications with a company’s communications platform, delivering on the promise of unified communications by increasing return on investment of both the ShoreTel UC system and a customer’s existing business applications. By tying organizational communications into core business processes and workflows, these innovative solutions help to increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction – all while providing faster access to a company’s business data. ShoreTel advanced applications extend core contact center, workgroup, UC, and CRM capabilities, and powerfully combine to streamline workflows and analytics across multiple business systems.
“When ShoreTel’s communications platform is tightly integrated with a company’s business applications, the result is a system that is core to the organization, optimizing and streamlining the way employees work and collaborate every day,” said Eugenia Corrales, senior vice president of product at ShoreTel. “With CRM integrations to ShoreTel Connect ONSITE and ShoreTel Connect CLOUD, sales professionals will find it easier to follow-up with their prospects, service teams will be more responsive to the needs of their clients, and business managers will be able to easily measure performance and quantify the returns on their investments.”
ShoreTel provides seamless voice and data integration that enables businesses to enrich their customers’ experience while allowing them to welcome each customer by name. With CRM integration, customers can integrate call recording, multi-party voice conferences, IVR, voicemail transcription, point-to-point SMS messaging, Presence monitoring and collaboration, enhanced dashboard and reporting and many other applications that often do not “talk” to one another and operate in silos.
Integrations are available now for ACT!, AMS 360, Desk.com™, Microsoft Dynamics®, NetSuite®, Salesforce®, and Zendesk®. Moreover, the ShoreTel developed EasyPop, Web Dialer, and App Dialer solutions bring brilliant simplicity to customers requiring integration to any of the hundreds of other CRM systems in the market today.
For more information, contact ShoreTel at 1-844-746-7383.
About ShoreTel, Inc.
ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com.
Legal Notice Regarding Forward-Looking Statements
ShoreTel assumes no obligation to update the forward-looking statements included in this release. This release contains forward-looking statements within the meaning of the “safe harbor” provisions of the federal securities laws. The forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those projected. The risks and uncertainties include the intense competition in our industry, supply and manufacturing risks, the impact of service disruptions or security breaches, uncertainties related to global operations, uncertainties inherent in the product development cycle, uncertainty as to market acceptance of new products and services, the potential for litigation in our industry, the uncertain impact of global economic conditions and foreign exchange rates, including impact on customers’ purchasing decisions, and other risk factors set forth in ShoreTel’s Form 10-K for the year ended June 30, 2014, and in its Form 10-Q for the quarter ended March 31, 2015.
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ShoreTel, ShoreTel Connect, ShoreTel Connect ONSITE, ShoreTel Connect CLOUD, and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. Salesforce and Desk.com are trademarks of salesforce.com and are used here with permission. Zendesk is a registered trademark of Zendesk, Inc. Microsoft Dynamics is either a registered trademark or trademark of Microsoft Corporation. NetSuite is a registered trademark of NetSuite. All other trademarks, trade names and service marks herein are the property of their respective owners.