Ir al contenido principal

Usted está aquí

ShoreTel Premises Phone System Features

Unified communications for every business

Advanced call management
  • Intercom
  • Park
  • Page
  • Pick up/Pick up night bell
  • Silent monitor
  • Barge in
  • Whisper monitor
  • Whisper page
Advanced voicemail playback
  • Caller ID, name, and number
  • Date, time, and duration
  • Call back
  • Compose
  • Delete
Audio Codecs
  • G.729
  • G.722
  • G.711
  • DV14/ADPCM
  • Linear
  • Wideband linear
Audio conferencing instant messaging
  • XMPP-based
  • Encrypted communications
  • Integrated authentication with ShoreTel Communicator
  • Contact list management
  • Offline messaging
  • Multi-party conversation
  • Presence privacy
  • Mac iChat support
Call handling modes
  • Five modes
  • Call forward (always, no answer, busy)
  • Customized greetings by mode
  • Call handling for operator/executive assistant
  • Personalized call handling
Contact viewer (extension monitor)
  • Multi-Party IM and tabbed chat
  • IM presence privacy
  • Management
  • Presence change alert
  • Telephony presence
  • Detailed telephony presence
  • Instant messaging presence
  • Person-to-person chat
  • Client-side IM logging
  • Monitor up to 500 contacts
Extension assignment
  • Assign number to internal numbers
  • Assign number to external telephones (cell, home, etc.)
Language support
  • Danish
  • Dutch
  • English (Australia)
  • English (UK)
  • English (US)
  • French (Canadian)
  • French (France)
  • German
  • Italian
  • Norwegian
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Spanish (Spain)
  • Spanish (CALA)
  • Swedish
Mobility
  • Extension assignment
  • Find me
  • SoftPhone
Outlook and Word presence
  • See users' presence inside Microsoft applications
  • Initiate a call, IM, or flag a contact within Outlook
Outlook voicemail inbox
  • Compose
  • Date, time, and duration
  • Delete
  • Forward
  • Move backward, forward
  • Play
  • Reply
  • Save
  • Sort with folders
  • Play on phone or play on PC
Security and compliance
  • Individual user authentication
  • One-time conference access codes
  • 7-digit access codes
  • Password protected conference
  • Encrypted Web conferences (HTTPS)
  • Encrypted audio (SRTP)
  • Conference locking
Standard integrated voicemail
  • Caller ID, date, time, duration display
  • Play
  • Delete
  • Call sender
Video
  • High resolution, low latency video
  • Network congestion resiliency
  • H.264 video support
  • Interoperability with Lifesize and Polycom
Workgroup agent functions
  • Display of calls in your queue
  • Call pick up from queue
  • Call information display
  • Previous call log display
Advanced voicemail management
  • Matching contact name display
  • Move backwards, forwards
  • Play
  • Date, time, and duration
Application sharing
  • Share entire desktop
  • Share individual windows
  • Share zones
  • Pass presenter controls to participants
  • Pointer
Audio conferencing
  • Up to six parties on conference
  • Add-on conference
  • Join a conference
  • HD audio
  • Dial out
  • Telephone interface (DTMF)
  • Integrated conference button on ShoreTel phones
  • Mute one, all parties
  • Drop one, all parties
  • Dial out to add parties via the Web
  • Web-based call back line to join
  • Optional entry and exit tones
  • Announce names on joining
  • Roll call announcements
Bridged call appearance
  • Multiple viewing options
  • Multiple docking options
  • Call appearance name, number
  • Call state
  • Calling name, number
  • Call duration
  • Call pick up
  • Call notes
  • Call properties
Conference management
  • Reservationless, scheduled, and instant conference
  • Enforcement of scheduled conferences
  • One-click scheduling in Microsoft Outlook
  • Advanced settings in Microsoft Outlook
  • Conference Web portal
  • Instant conference from ShoreTel Communicator
  • Bridge into conference from ShoreTel Communicator or phones
  • User-selected host and participant access codes
  • Auto-generated access codes
  • Host-required option
  • Audio and web recordings/playback
  • Resilient conferencing
  • Floating licensing
Document sharing
  • PowerPoint slides
  • Flash videos
  • Public and personal libraries
Find me
  • Forward to any two numbers
  • Caller ID delivered on find me
  • Announce callers on find me
  • Answer call with key press
  • SendL to voicemail with key press
Message notification and escalation
  • Notify on any, urgent, or never
  • Notify at any extension or external number
  • Notify to a pager or via email
  • Email message header
  • Email full message (WAV file)
  • Configurable re-try options
Others
  • Personal call recording
  • Programmable buttons
  • Message notification and escalation
  • High-resolution video (optional feature)
  • Third-party contact import API
Outlook contact integration
  • Phone, IM, email imported contacts
  • Personal imported contacts
  • Public import contacts
  • Pop Outlook contact on incoming call
  • Show contact information on IP phone
Reporting
  • Audio CDR in Director
  • Web conferencing CDR
Standard call management
  • Answer, hang up
  • Transfer
  • Send to voicemail
  • Send to auto-attendant
  • Park
  • Hold
  • New call
  • Redial
  • Speed dial
Telephone interface (DTMF)
  • List option
  • Mute or un-mute your line
  • Mute/un-mute all
  • List participants
  • Start/stop recording
  • Lock/unlock conference
  • Disconnect all
Web conferencing
  • Zero install for participants
  • Zero install for hosts using ShoreTel Communicator
  • Application and desktop sharing
  • Application and desktop sharing recording/playback
  • Whiteboard
  • File transfer
  • Conference chat

Type a keyword into the box above, then press Enter.